Shipping Policy
Last Updated: June 2026
Thank you for shopping with Catvero. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
Processing Time
All orders are processed within 1-2 business days after payment is confirmed. During peak seasons or high-demand periods (such as holidays), processing may extend up to 5 business days. You will receive a confirmation email once your order has been dispatched.
Shipping Times
Processing: 1-2 business days
Transit: 6-9 business days
Expected Total: 7-11 business days
Actual delivery times may vary slightly depending on your location, customs processing, weather conditions, or carrier delays.
Shipping Costs
We offer FREE shipping on all orders. No minimums required.
Carriers
Carriers are automatically assigned based on your location and the most efficient routing available. Common carriers include DHL, ePacket, and regional expedited courier networks. Upon arrival in your country, your package is handed off to your local postal carrier (such as Canada Post, USPS, or Royal Mail) for final delivery.
Order Tracking
Every order is shipped with tracking. Once your order is dispatched, you will receive a tracking number via email within 1-2 business days. You can use your tracking number to monitor your delivery status anytime on our Track Order page.
If you have not received a tracking number within 5 business days of placing your order, please contact us at info@catvero.com or call +1 (647) 450-4745 and we will look into it immediately.
Multiple Packages
If your order contains multiple products, items may ship separately and arrive at different times with separate tracking numbers. This is normal and does not indicate a problem with your order.
Customs and Import Fees
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are outside of our control and are not included in your order total.
Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for delays or losses caused by an incorrect address provided at checkout.
Lost or Delayed Packages
If your tracking shows no movement for more than 10 business days, or your estimated delivery window has passed with no delivery, please contact us at info@catvero.com or call +1 (647) 450-4745. We will work directly with the carrier to investigate and will reship your order or issue a full refund if the package is confirmed lost.
For information on returns and refunds, please visit our Return Policy page.
Contact Information
Catvero
Email: info@catvero.com
Phone: +1 (647) 450-4745
Address: 187 Tom Taylor Crescent, Newmarket, Ontario, L3X 3E9, Canada
Business Hours: Monday - Friday, 9:00 AM – 5:00 PM EST