Return Policy
Last Updated: June 2026
Thank you for shopping with Catvero. If you have any questions regarding your order, please contact us at info@catvero.com or call +1 (647) 450-4745.
Return Window
Customers must contact us within 30 days of delivery to request a return, refund, replacement, or exchange. Requests submitted after 30 days from the delivery date will not be eligible.
1. Damaged Items
If your item arrives damaged, please contact us within 30 days of delivery with your order number and clear photos of the damage. We will offer a replacement, full refund, or store credit at our discretion.
2. Defective / Faulty Items
If your item is faulty or stops functioning as expected, contact us within 30 days of delivery. We will arrange a replacement or issue a full refund depending on the circumstances.
3. Wrong Item Received
If you received the wrong product, contact us within 30 days with your order number and a photo of the item received. We will ship the correct item at no additional cost or issue a full refund.
4. Item Never Arrived
If your tracking shows no movement for more than 10 business days, or your estimated delivery window has passed with no delivery, contact us at info@catvero.com. We will investigate with the carrier and either reship your order or issue a full refund.
5. Exchanges
If you would like to exchange your item for a different product, contact us within 30 days of delivery. Exchanges are subject to product availability. Any price difference will be charged or refunded accordingly.
6. Change of Mind / Buyer’s Remorse
If you change your mind, you may request a return within 30 days of delivery. To be eligible, the item must be unused, in resalable condition, and repacked in its original packaging.
Return shipping is the customer's responsibility and returns are sent to our Canadian address. Given the size and weight of our products, return shipping can be substantial - please review all dimensions and specifications carefully before ordering.
Contact us at info@catvero.com before shipping anything back. Returns sent without prior authorization may not be processed. Once we receive and inspect the item, we'll refund your original payment method. Original shipping costs are not refundable.
This section does not apply to damaged, defective, or incorrect items - those are covered at no cost to you under sections 1-3.
7. Order Cancellation
Orders may be cancelled within 12 hours of purchase by contacting us at info@catvero.com. Once an order has been processed or shipped, cancellation is no longer possible.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.
For information on shipping and delivery times, please visit our Shipping Policy page.
Contact Information
Catvero
Email: info@catvero.com
Phone: +1 (647) 450-4745
Address: 187 Tom Taylor Crescent, Newmarket, Ontario, L3X 3E9, Canada
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
For information on shipping and delivery times, please visit our Shipping Policy page.